Job Details
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Job Description
- Provide the highest quality support to customers to book their appointments.
- Quickly and accurately manage the inbound and outbound phone calls and successfully manage the booking process with internal technicians team.
- Handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
- Build a good Rapport with Clients over the phone.
- Ensure client satisfaction by offering specialized advice.
- Actively listen and pay attention to client issues.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide a high level of customer service to clients at all times.
- Manage work order, shipping, and receiving in addition to technicians' repairs status and routing.
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
- Performs other duties as assigned by management include continuous service knowledge learning and online support.
Work Environment:
- We offer a friendly stress free environment.
- Growing company possible chances of career development.
Job Requirements
- Excellent written and verbal communication skills.
- Well-presented telephone manner.
- Computer literacy, competent user of MS Office and other various software.
- Well Organized and able to multi-task in an open space work environment.
- Ability to work autonomously but most importantly as a part of a team.
- Team Player Attention to Details.
- Flexibility & Friendly.
- Effective Communication Skills.
- Fast and Creativity.
- Calm Under Pressure.
- Graduates Only.
