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Job Description
- Participate in the implementation of new systems.
- Responsible for IT hardware assets and accessories procurement.
Set a backup plan for all users’ data and all systems data. - Research and maintain up-to –date software, data file security.
- Monitor and report system performance for all internal clients.
- Participate in the installation and upgrading of all software, hardware,
cabling, terminals, and networking to meet users’ needs. - Responsible for company’s surveillance system monitoring and
maintaining. - Provide technical assistance and support for incoming queries and
issues related to computer systems, software, and hardware through
standard help desk procedures - Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems. - Follow up with Employees to ensure issue has been resolved.
- Gain feedback from Employees about computer usage and
performance. - Run a preventive maintenance plan for all computer of users.
- Track and route problems and requests and document resolutions in
FAQs knowledge base.
Job Requirements
- Bachelor degree, B.SC of Engineering
- Computer Skills:
- MS Office – Network Fundamentals – MS Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions) – Active Directory- surveillance systems (DVR – Cameras – Access Doors) - Preferred MS SQL knowledge.
- Working knowledge of fundamental operations of relevant software, hardware and other equipment- Language skills: Good command of English