Operations (Back Office) Representative

Tabibi247 - Maadi, Cairo

54
Applicants for
4 open positions
49
Seen
16
Shortlisted
2
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Shift Based
Salary:
Confidential, Performance Base Bonus
Languages:
English
Vacancies:
4 open positions
About the Job

Tabibi 24/7 is hiring Patient Experience back office representatives

  • Ensure quality and integrity of data entered on the system
  • Assess patients’ requests and take actions to complete them
  • Performing outbound call to ensure visits are done and NPS calls
  • To do the check point with the doctors and drivers to follow up the attendance
  • Highlighting roster and early detection of potential problems
  • Home Visits optimization
  • Monitor WhatsApp and email response
  • Communication with outsourced services such as labs and nurses
  • Ensure tasks resolutions and follow up
  • Initial complaint responding
  • Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
  • Handling complaints referred by the call center, doctors and clinic managers.
  • Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
  • Responsible for drafting patient related correspondence as requested by operations.
  • Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients related calls.
  • As needed, dispatch locations doctors and drivers to home visits.
  • Input medical information including doctor's notes, lab results and immunizations into Electronic Medical Records.
Job Requirements
  • Dynamic personality
  • Demonstrate problem solving skills
  • Demonstrate team work initiatives
  • Excellent communication skills
  • Excellent computer skills (Microsoft office and Internet use)
  • English Language knowledge
About this Company

Welcome to Tabibi 24/7, your healthcare service for the whole family. We provide personalized, high-quality medical services in the fields of family medicine and pediatrics; for you in sickness and health.

Our medical team consists of professional doctors, who... (More)

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