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Job Description
Tabibi 24/7 is hiring Patient Experience back office representatives
- Ensure quality and integrity of data entered on the system
- Assess patients’ requests and take actions to complete them
- Performing outbound call to ensure visits are done and NPS calls
- To do the check point with the doctors and drivers to follow up the attendance
- Highlighting roster and early detection of potential problems
- Home Visits optimization
- Monitor WhatsApp and email response
- Communication with outsourced services such as labs and nurses
- Ensure tasks resolutions and follow up
- Initial complaint responding
- Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
- Handling complaints referred by the call center, doctors and clinic managers.
- Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
- Responsible for drafting patient related correspondence as requested by operations.
- Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients related calls.
- As needed, dispatch locations doctors and drivers to home visits.
- Input medical information including doctor's notes, lab results and immunizations into Electronic Medical Records.
Job Requirements
- Dynamic personality
- Demonstrate problem solving skills
- Demonstrate team work initiatives
- Excellent communication skills
- Excellent computer skills (Microsoft office and Internet use)
- English Language knowledge
