Operations (Back Office) Representative

Tabibi 24/7 is hiring Patient Experience back office representatives

• Ensure quality and integrity of data entered on the system
• Assess patients’ requests and take actions to complete them
• Performing outbound call to ensure visits are done and NPS calls
• To do the check point with the doctors and drivers to follow up the attendance
• Highlighting roster and early detection of potential problems
• Home Visits optimization
• Monitor WhatsApp and email response
• Communication with outsourced services such as labs and nurses
• Ensure tasks resolutions and follow up
• Initial complaint responding
• Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
• Handling complaints referred by the call center, doctors and clinic managers.
• Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
• Responsible for drafting patient related correspondence as requested by operations.
• Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients related calls.
• As needed, dispatch locations doctors and drivers to home visits.
• Input medical information including doctor's notes, lab results and immunizations into Electronic Medical Records.