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Job Description
- Managing incoming customer inquiries via social media public or private channels and e-mails .
- Identifying and assessing customers’ needs to achieve satisfaction.
- Make sure that all customers issues are handled .
- Provide accurate, valid and complete information by using the right methods/tools.
Job Requirements
- Fluency in English is a must
- Quick and accurate typing skills .
- Social media expertise is highly preferred .
- Ability to multi-task, prioritize, and manage time effectively .
- GDS knowledge (Amadeus - Galileo - Sabre) is preferred .