Customer Support Specialist - Night Shift

Zaytona - Cairo

8
Applicants for
1 open position
7
Seen
1
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,000 to 3,000 EGP per month
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Provide website support on our social media accounts
  • Make a confirmation call after customer order submit to verify the customer.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • packaging the customers orders to be ready for the shipping process.
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.
Job Requirements
  • Proven customer support experience or experience as a client service representative
  • Familiarity with Facebook pages, Instagram accounts.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
About this Company

زيتونة هي سوق اونلاين لكل ما تحتجه البنت او المرأة من اول الملابس حتي الاكسسوارات و هدفنا اننا نقدم تصميمات مختلفة و خامات جديدة تساعد البنت انها تكون مميزة في ستايل لبسها .

See all Careers and Jobs at Zaytona
Hiring?
Signup for an employer account and Post your Jobs!