IT Security Manager

Raya Contact Center - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
6 to 8 years
Career Level:
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

Title: Security Manager (Information Technology)

Line of Business:

  • Contact Center

Reporting To:

  • IT Sr. Manager

Direct Reports:

  • Yes

Indirect Reports:

  • N/A

Job Purpose:

  • Focus on understanding risks to the security of information or data.
  • Analyze where security breaches may occur or have occurred, and repair or strengthen systems against such breaches. This relates to the systems and networks used by RCC to manage their information and information technology.

Key Responsibilities:

Nature of impact:

  • Manage a team of administrative and technical levels; ensure consistency in performance and quality.
  • Assure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.
  • Oversee the IT security team and ensure the team is identifying and publishing efficient internal solutions to solve problems; and performing the job role assumed such as:
  1. Troubleshooting problems.
  2. Diagnosing and solving faults.
  3. Collecting and archiving the information required to create history log for future use.
  • Ensures that the IT resources are maintained properly and are performing up to the company’s requirements.
  • Contribute in selecting and deploying new technology to support organizational goals and objectives.
  • Ensure the infrastructure sustainability and below action are being performed by the team:
  1. Observe infrastructure and conducts frequent health check up on computer hardware/software.
  2. Execute preventive maintenance plans.
  • Apply the support for other team members and act as first guideline for various difficult and unusual technical issues.
  • Provide an internal security consultation.
  • Perform risk & vulnerability assessment and threat analysis to identify the risk to the Organization.
  • Responsible for handling the information security requests within the SLA.
  • Administer and maintain enterprise Anti-Virus and maleware.
  • Investigate IT security reported incidents or deducted by security monitoring system and take the needed corrective or preventive action.
  • Serve as an internal auditor regarding conceivable security issues.
  • Serve as an internal auditor regarding system & voice team.
  • Serve as an internal auditor regarding network configuration TCACS server.
  • Audit Internet gateway and TMG.
  • Audit Data center and physical security & computer configuration.
  • Ensure the compliance to RCC information security policies.
  • Contributes and reviews the BCP (Business Continuity Plan).
  • Audit IBM Q-Radar SIEM.
  • Manage people and handle as escalation point the team complaints and supervise the performance and achievement; evaluate performance with key metrics and conduct one-to-one meetings with all relevant subordinates to communicate feedback from monthly performance assessment; carry out general meeting as well to review operational results and discuss improvement steps and plan to eliminate the attrition potentials and consider VOE.
  • Motivate the team and contentiously work on the motivational programs and exercises.
Job Requirements

Required skills, expertise & Knowledge:

Functional level:

  • Strong analytical thinking
  • Strong technical background in Security area

Business level:

  • Understanding company objectives and goals
  • Understanding nature of industry

Interpersonal level:

  • Communication skills
  • Attention to details
  • Reliability
  • Ability to work under stress

Problem solving:

  • Security sense and ability to handle all risks the soonest (Ability should be measured by Test case)

Educational Background:

  • University graduate (Engineering Faculty is preferable).
  • One of the below IT/Data security certificates is plus.
  • CEH (Certified Ethical Hacker).
  • CCNA Security or Security +.

Professional Experience:

  • 6 - 8 years in the field of information Security.

Language Skills:

  • Arabic is mandatory
  • Proficiency in English
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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