Russian Call Center Agent

Sutherland - Alexandria

Applicants for
20 open positions
Experience Needed:
0 to 5 years
Career Level:
Entry Level
Job Type:
Full Time
20 open positions
About the Job

Russian Call center Agent are needed for a well-known Travel Account in Sutherland Company.

The purpose of this position is to:

  • Obtains client information by answering telephone calls;verifying information.
  • Provide information and guidance in order to resolve customer issues/inquiries.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate resource
Job Requirements

Job Requirements:

  • University Graduate is a must.
  • Fluent Russian Speaker.
  • Native Russians are welcome to apply.
  • Good Command of English Language.
  • 0-2 years of experience (Fresh Graduates are also welcomed to apply).
  • Flexibility to work on rotational shifts basis (Morning, night and overnight).
  • Gender: M/F.
  • Ability to relocate to Alexandria.
  • Computer Literacy.
  • Good communication, problem solving & interpersonal skills.
  • Offered Package & Working Conditions:
  • Very Attractive Packages.

  • Additional Benefits (Social Insurance – Private Medical Insurance Coverage

  • Transportation (Door to Door) for all the night and over night shifts.

  • Professional training under the supervision of certified trainers.

Working Conditions

  • 9 working hours including 1 hour Break (rotational).

  • 2 Days off per week (rotational).

About this Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to... (More)

See all Careers and Jobs at Sutherland