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French Technical Support Consultants / Alexandria

Sutherland
Alexandria, Egypt
Posted 6 years ago
21Applicants for10 open positions
  • 21Viewed
  • 1In Consideration
  • 19Not Selected
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Job Details

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Job Description

Technical Support Agents Required for a Canadian Account in Sutherland.

Provide support service to Users such as but not limited to the following:

  • Low level Spyware removal where automated removal was not possible with the User’s installed security software.
  • Low level Malware removal where automated removal was not possible with the User’s installed security software.
  • Low level Virus removal where automated removal was not possible with the User’s installed security software.
  • Complex virus removal for McAfee subscribers will be referred to McAfee for resolution
  • Activating current OS and security software updates
  • Router support
  • Removing start-up items
  • Email client application errors or doesn't launch
  • Browser application errors or browser doesn't launch
  • Software Conflicts
  • Internet Issues
  • The Supplier may be required to refer User to Bell to complete the issue resolution.
  • Email Problems
  • The Supplier may be required to refer User to Bell to complete the issue resolution.
  • Annoying Pop-ups
  • Installation of Peripherals
  • Any other failures are handled on a best effort basis

Job Requirements

  • Fluent French and very good English level.
  • Engineering background (is a must).
  • Office 365 knowledge.
  • Small Wired/Wireless Networks
  • CCNA and MCSA knowledge.
  • Hardware Conflicts
  • Browser Hijacks
  • Memory Problems
  • Operating System Updates
  • Internet Connectivity Issues
  • Firewall Configuration & Updates
  • Network Printer Problems
  • Bandwidth Test
  • Update of Firewall rules
  • Quick tips on network performance
  • System Crashes
  • PC shutdowns
  • System Refusal to shut down
  • Errors
  • Disk-cleanups
  • Program Installations
  • Disk-Defrag
  • Flexible to work on rotational shifts basis.
  • University Graduate is a MUST.
  • MS Office Applications
  • Alexandria resident is a MUST.
  • LAN/WAN checks & troubleshooting

Offered Package & Working Conditions:

  • Very attractive package.
  • Private medical Insurance.
  • Social Insurance.
  • Door to door transportation for all the night and overnight shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1 hour Break (rotational).
  • 2 Days off per week (rotational).

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