National Information & Communication Technology Manager

SOS children`s village - Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Job Type:
Full Time
1 open position
About the Job


  • The NITM is a full-time position dedicated to support ICT activities in the national office in SOS Egypt and in all SOS programmes.
  • The NITM is part of the national management team and reports to the national director.
    The NITM is accountable for the development and implementation of the ICT plan for his/her base country.
  • Leads in the area of coverage, the implementation of National ICT strategy based on the International ICT strategy; designing the implementation plan, monitoring and evaluating implementation.
  • Is responsible for quality assurance within the responsibilities defined in ICT standards, policies, and guidelines.
  • Is responsible for developing, leading and supporting the network of national co-workers within the ICT function, supporting knowledge sharing, steering national developments and ensuring capacity building in the ICT field.
  • Gives his/her input in the annual planning and advice strategic ICT actions.
  • Establish the ICT budget for the national association with the cooperation of all stakeholders and insure the execution of this budget upon its approval.
  • Ensure the regular reporting requested by the ICT Director of MENA Region.


Physical installation of computers, servers, peripherals and network equipment.

  • Monitors and manages ICT systems and networks in defined locations.
  • Provides helpdesk service to users in defined locations in the region
  • Documents ICT configurations and changes in defined locations in the region
  • Supervises, organizes and monitors SLA’s where necessary.
  • Monitors and ensures availability of ICT services; internet connection, email etc.
  • Ensures compliance with SOS CV International ICT standards
  • Enforces and adheres to defined local ICT policies on email, network, and internet usage.

2- Strategic planning, target setting, budgeting:

  • Promote, organise and supervise the implementation of international ICT strategies, standards, goals and guidelines in SOS Egypt.
  • Give input to planning sessions with national management, taking part in setting ICT targets, directions and developing main activities.
  • Takes part in joint planning sessions with ND. Here strategic targets, resources allocation, budgets and GSC support are discussed and agreed.
  • Define ICT goals for SOS Egypt, define standards and guidelines and organise and supervise their implementation; give guidance and support to the National Association (NA) in taking actions and developing towards reaching the set targets.
  • Provides expertise, consultancy and controlling to the National Director & the ICT Director in the region regarding ICT in line with “Vision, Mission, Values”, and approved strategies, budgets and plans of the organisation.
  • Guide and support ICT budgeting processes, supports the National Director in ICT budgeting, planning and monitoring.
  • On request, participate in the planning and further elaboration of global ICT strategies, standards, goals and guidelines as well as the development of quality assurance systems for these standards and guidelines.
  • Develop and implement the annual ICT plan.
  • Collaborate with programme to elaborate ICT4D projects.

3.Monitoring, evaluation and reporting:

  • Follow up of progress of NA towards agreed targets in ICT. In case of deviations suggest and agree with ND on counter-measures for confirmation by the ICT Director of the region.
  • Monitor and evaluate the implementation of policies; ensure that tools and systems are in place and correspond to the current organisation’s official policies, standards and guidelines.
  • Organise and monitor technical support for national projects (on request)
  • Support the regular assessment of the country providing information to ND for the “NA health check”.

4-Other tasks:

  • Performs other ICT relevant
Job Requirements
  • Hold a master or equivalent in IT or Information Systems.


  • A minimum of 3 years’ experience in infrastructure and network management in a corporate or NGO environment.
  • Experience in project management.


  • Planning, Design and Deployment of infrastructure.
  • IT maintenance.
  • ICT Security Management.
  • Disaster Recovery and Business Continuity Management.
  • Network Management.
  • Project Management.
  • Service Level Management.
  • Systems support and maintenance at level 1-2.
  • Incident and problem management.
  • Reporting skills.
  • Understanding of finance management.


Operating Systems:

  • Install and configure Windows 7& 10,
  • Install and configure windows server 2012, 2016.


  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Outlook, Skype for business)
  • Mastery of Microsoft cloud services Office365.


  • Network infrastructure planning & design
  • LANs & WANs configuration
  • Wireless telecommunications and networking (802.11, Bluetooth, GSM, GPRS, 3G, etc.)
  • Mastery of TCP/IP protocol and IPv4 & IPv6 configuration
  • Telephony Technologies understanding (Analog and IP)
  • Server Administration on Windows Server 2008 R2 & 2012
  • Active Directory installation & configuration
  • Group policies configuration & Implementation
  • DNS & DHCP Configuration
  • File and print servers configuration
  • CISCO Router configuration
  • Firewalls configuration
  • VPNs configuration
  • Network Management : traffic management, Bandwidth control, SNMP monitoring, NetFlow, RT monitoring, packet sniffing & Service management & monitoring
  • Troubleshooting network bottlenecks.


  • Software maintenance.
  • Hardware maintenance.
  • User Helpdesk.

IT security:

  • Kaspersky & Kaspersky admin installation & configuration
  • System/Network Health Check performing
  • Update management mastery
  • Keep a current understanding of vulnerabilities from the Internet
  • Maintaining awareness and knowledge of contemporary standards, practices, procedures and methods
  • Physical Security knowledge
  • Ability to write tools to automate certain security tasks
  • Organizing and performing technical Vulnerability Assessments including systems and network vulnerability assessments, penetration testing, social engineering assessments, physical security assessments, wireless security assessments and implementing secure infrastructure solutions
  • Identification and Authentication technologies, including biometrics
  • Encryption techniques knowledge
  • Data protection solutions knowledge.

Business Continuity Management:

  • Elaborating backup strategies
  • Mastery of backup solutions
  • Mastery of Mass storage technologies (e.g. SAN, NAS, etc.)
  • Network load balancers knowledge
  • Perform business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning.
  • Conducts, communicates, and maintains business continuity lifecycle planning and business impact analysis.
  • Identifies and quantifies the potential impact of various disruptions and disaster scenarios.
  • Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results.
  • Develops, enhances and disseminates information
About this Company

SOS Children’s Villages helps 550,000 children to grow up in a loving family.Currently, SOS Children´s Villages is active in 136 countries and territories to support families and help children at risk grow up in a loving home.
Every co-worker, associate, and partner has the responsibility to protect children from all forms.

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