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Customer Care Specialist - Cairo

Minlo
Nasr City, Cairo
Posted 6 years ago
172Applicants for2 open positions
  • 170Viewed
  • 25In Consideration
  • 145Not Selected
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Job Details

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Job Description

  • Make Survey calls on service orders in terms of evaluate the service provided to the customer.
  • Communicate with service providers “ Authorized service centers “ in customer’s problems and complaints .
  • Make periodically reports for the service level evaluation.
  • Support customer care team in handling complaints
  • Review all customers’ complaints on the system received via call centre.
  • Identify the complaints types to make the necessary actions.
  • Generate daily reports for the active and closed complaints on the system.
  • Review the daily reports from call centers including ;( Sales Volume & Complaints reports).
  • Ensure all invoices are handled to the customer.

Job Requirements

  • Bachelor degree
  • From 1-3 Years' experience
  • Attention to details
  • Customer service skills
  • Very good communication
  • Very good user of Ms. Office , Specially Excel
  • Past Experience in Call Center will be an asset

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