Customer Care Specialist - Cairo

Minlo - Nasr City, Cairo

170
Applicants for
2 open positions
169
Seen
27
Shortlisted
142
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable, Attractive Package , Profit Share
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
About the Job
  • Make Survey calls on service orders in terms of evaluate the service provided to the customer.
  • Communicate with service providers “ Authorized service centers “ in customer’s problems and complaints .
  • Make periodically reports for the service level evaluation.
  • Support customer care team in handling complaints
  • Review all customers’ complaints on the system received via call centre.
  • Identify the complaints types to make the necessary actions.
  • Generate daily reports for the active and closed complaints on the system.
  • Review the daily reports from call centers including ;( Sales Volume & Complaints reports).
  • Ensure all invoices are handled to the customer.
Job Requirements
  • Bachelor degree
  • From 1-3 Years' experience
  • Attention to details
  • Customer service skills
  • Very good communication
  • Very good user of Ms. Office , Specially Excel
  • Past Experience in Call Center will be an asset
About this Company

In 2005, minlo was officially announced as a stand-alone company handling all operations for Tank coolers and became the market leader in the Egypt.

Industry: Retail
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