International Sponsorship Coordinator

SOS children`s village - Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

The mission of the position:

  • The National Sponsorship Coordinator is the main point of contact with international sponsors and donors in the national association.
  • He/she guides a network of sponsorship co-workers at programme level, develops annual plans and follows up on them.
  • His/her customer-oriented approach, combined with his/her inspiring and professional reporting towards sponsors, plays an important role in sponsor retention and loyalty.
  • On-going quality monitoring, the implementation of international plans and projects as well as the expansion towards a stewardship approach to our donors are a key success factor for donor services worldwide.

Key performance areas:

  • Timeously, accurately communicates with international sponsors and is their main point of contact
  • Trains and guides a team of sponsorship co-workers at programme level
  • Key user of sponsorship software

Main responsibilities:

  • Designs messages directed at sponsors and donors and writes exciting, honest and inspiring messages for them
  • Acts as intermediary between sponsors and children or programmes to safeguard the respective rights and interest of both groups
  • Oversees, organises and manages sponsorship work in the country and assures/monitors quality
  • Implements and follows up on international project aimed towards increasing the level of service quality and stewardship towards sponsors
  • Builds, trains and guides a team of sponsorship co-workers at programme level
  • Trains and guides other staff involved in sponsorship activities
  • Quality assurance of data of sponsored children and youth in the sponsorship database
  • Ensures that messaging complies with SOS Children’s Villages brand guidelines
  • Ensures child protection issues remain key in all actions and decisions.
  • Ensures adherence to globally valid manuals and guidelines on sponsorship (international and local).
Job Requirements
  • BA in Business Administration, Communication, or Fundraising.
  • 3-5 years verified experience in administration, customer service or donor relations is required.

Knowledge specific to the position:

  • Has excellent written and spoken Arabic/English.
  • Has excellent computer literacy.

Skills (Key technical skills required):

  • Possesses excellent organisational skills
  • Likes working in an international setting and with customers from varying cultural backgrounds
  • Is a good communicator with excellent oral and written communication skills
  • Has an interest in child protection topics
  • Is able to represent the area of sponsorship services within the national association
  • Can design and create innovative, inspiring messages for sponsors and donors
  • Has an eye for design and layout
  • Is able to convey complex issues in written communication with donors (optional: experience in emergency/crisis communication)
  • Likes working with or within a team and virtual team
  • Is able to build, guide and plan with a team of sponsorship co-workers at programme level
  • Has the ability to build and maintain structures and networks
  • Is able to design, organise and hold workshops to implement global guidelines and requirements


  • Drive for results
  • Encourages others to improve performance.
  • Is result-oriented and self-reflective, determined, innovative and pro-active
  • Displays determination and tenacity when encountering obstacles and persists in overcoming them.
  • Sensitive to deadlines.

Courage & Confidence

  • Takes responsibility for the decision regarding sponsorship
  • Shows social competence and is an excellent networker

Delivery and continuous Improvement focus

  • Ensures Business objectives are integrated into the day to day management of the fundraising pro grammes.
  • Regularly monitors performance against milestones and standards and takes swift action to deal with variances.
  • Holds team accountable for the consequences of their actions and decisions.
About this Company

SOS Children’s Villages helps 550,000 children to grow up in a loving family.Currently, SOS Children´s Villages is active in 136 countries and territories to support families and help children at risk grow up in a loving home.
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