Real Estate Customer Service Representative

Lines - Sheraton, Cairo

Posted April 14, 2018

Applicants for
1 open position

Seen

Shortlisted

Rejected

Experience Needed: More than 3 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: 2,500 to 3,000 EGP per month, Bonuses	Languages: Arabic, English	Vacancies: 1 open position

About the Job

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions
Handle product recalls
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media

Job Roles: Customer Service/Support

Job Requirements

BA or BSc in Law Degree.
More than 3 years of experience in the real estate field.
Excellent Computer skills.
Excellent Microsoft Office skills.
Excellent writing skills.
Excellent communication skills.
Good command of Arabic and English (spoken and written).
Proven customer support experience.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.