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Technical Support Field Specialist

ITS
Alexandria, Egypt
Posted 6 years ago
153Applicants for2 open positions
  • 72Viewed
  • 28In Consideration
  • 7Not Selected
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Job Details

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Job Description

  • Identify, diagnose, and resolve technical support. Provide onsite and remote help desk support to end users.
  • Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems. Track, update, and maintain help desk tickets using incident management tool Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals.
  • Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
  • Perform additional duties as requested. experience with Active Directory.
  • Experience with Microsoft office 365 Maintain configurations of laptops according to established requirements.
  • Understanding of networking LAN concepts

Job Requirements

  • Bachelor/Diploma in computer science, engineering or equivalent required.
  • 2 to 4 years relevant experience.
  • MCSA windows 10, A+, CCNA.
  • Excellent command of English language (Mandatory).
  • Awareness about IT desktop hardware, software, networks and peripherals.
  • Previous experience in the End user support.
  • Vendor coordination for the IT implementation projects.
  • Network experience with the LAN cabling and testing.
  • Alexandria residents only.

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