Account Executive

Serves customers by completing enrollments and conversion mailings; responding to requests; resolving complaints; maintaining quality service.

Detailed Description:

• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems.
• Completes conversion mailings by coordinating requirements; developing plans.
• Provides information by collecting, analyzing, and summarizing information; responding to requests.
• Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.
• Maintains quality service by monitoring standards; advising supervisor of potential problems.
• Prepares reports by collecting and analyzing information
• Updates job knowledge by participating in educational opportunities.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.