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Job Description
About the role
- Responsible for customer follow ups, assisting customer on registration, pricing checking, order placing, making payment, shipment tracking etc.
- Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot issue, promote services.
- Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
- Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution.
- Responsible for building a tight and solid relationship with existing customers and potential customers.
Office Location: Arkan Plaza, Sheikh Zayed
Job Requirements
Qualifications
- Bachelor’s Degree or above.
- At least half year customer service experience for online business.
- Good oral and written ability in English.
- Excellent oral and written ability in Arabic.
- Excellent communication skill for phone calls and emails
- Acute attention to detail
- Ability to multi-task and work effectively in a changing environment
- Strong learning and problem resolve abilities.
- Demonstrate a sense of urgency and good time management skill
Preferred
- Experience in shipping industry is a plus but not necessary
