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Job Description
- Provide personalized customer service of the highest level.
- Manage and resolve customer complaints.
- Build customer’s interest in the services and products offered by the company.
- Update the existing database with changes and the status of each existing customer.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Process orders, forms, and application.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Complete call logs and reports.
- Other duties as assigned.
Job Requirements
- Bachelor Degree holder.
- Call center Experience is preferable.
- Experience in customer service is preferable.
- Very Good Command of English.
- Working knowledge of MS Office.
- Outstanding communication and negotiation abilities.
- Multitasking with the ability to prioritize tasks.
