Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer questions from staff and provide guidance and feedback.
- Anticipate escalation and take over calls when needed.
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics.
- Hire and onboard new employees.
- Creating call center scripts and clients interview data.
- Reporting marketing activity impact on customers.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
Job Requirements
- Bachelor Degree holder.
- Call Center Experience.
- Experience in customer service is essential.
- Very Good Command of English.
- Working knowledge of MS Office.
- Knowledge of performance evaluation procedures.
- Outstanding communication and negotiation abilities.
- A results-oriented approach.
- Excellent organizational and leadership skills.
