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Telesales Agent - Tourism

Expo Housing Services
Nasr City, Cairo
Posted 6 years ago
47Applicants for15 open positions
  • 44Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Main Duties:

  • Provide superior customer service and offer excellent advice to the customers in order to help them select the right hotel for their businesses travels.
  • Manage several on-going queries at once
  • Follow-up communications to provide additional details is sometimes necessary to make the sale.
  • Conduct cold calling to none or potential customers
  • Make outgoing calls and assist with reservations, confirmations, room need requests, and questions.
  • Greet calls warmly and perform reservation procedures.
  • Explain hotel details, rates, services, amenities, and other information about the hotel as requested.
  • Sell, process, enter, and confirm room reservations using selling techniques and strategies.
  • Maintain knowledge of our reporting system, current events and potential issues.
  • Provide potential customers with appropriate room assignments and types while up-selling when appropriate.
  • Verify payment for stay including incidental costs by obtaining credit information.

Job Requirements

  • Must have fluent English.
  • Must be a hard and smart worker.
  • Willing to start at the soonest.
  • Willing to work for fixed hours (From 3:00 PM - 12:00 AM).
  • Ability to work independently with minimal supervision.
  • 1-3 years experience in Telesales or Customer Service.
  • Flexible with no obligations.
  • Maximum age : 30 years.
  • Must be fluent in verbal and written English.
  • Excellent written and oral communication skills required.
  • Excellent listening and comprehension skills required.
  • Positive interpersonal skills required.

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