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Job Description
- Manage the day to day activities of the call center, 12 hours/day
- Consolidating related Callback data from branches and from day/shift operator.
- Make Sure that all received callbacks is delivered to its Callback Supervisors to maintain.
- Follow up with Callback Supervisors regarding maintaining the callbacks.
- Register maintained callbacks from Callback Supervisors in Callback Log Book.
- Collect all Callback from Callback Supervisors on monthly basis.
- Maintain Callback log sheet on monthly basis.
- Responsible for time sheet registration to the system on monthly basis and according to agreed schedule with the HR Administration & Payroll Manager Manager.
- Introduce 80% of time sheets into database.
- Checks regularly the error list for Timesheets and Business objects
- Solves obvious errors or easy to correct errors at timesheet error level without taking decision where possible.