Operations Coordinator
ISLUB -
Heliopolis, CairoPosted 6 years ago37Applicants for1 open position
- 19Viewed
- 5In Consideration
- 3Not Selected
Job Details
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Job Description
- Secure and accurately process customers order.
- Coordinate between involved parties and company departments (sales, accounting, production and supply, warehouse, etc…) to ensure timely order fulfillment for optimum customer satisfaction in a cost effective manner.
- Monitor and manage product stock levels in coordination with the sales and production departments.
- Monitor on daily basis orders status in compliance with the delivery policy or any special customer delivery requirements in coordination with the concerned.
- Follow up periodically with customers to ensure highest levels of customer satisfaction
- Handle any ad-hoc/cash in-office sales directly as per company policy and procedures.
- Monitor customers credit status in coordination with Credit Function & Sales to contribute in reducing financial exposure and achieving company targets.
- Support in implementing marketing programs/campaigns in coordination with the Marketing Department to achieve the endorsed marketing strategies through existing customers or reviving dormant ones.
- Capture, coordinate and follow up timely resolution of customers' complaints/queries with the concerned ensuring customer expectations are met and exceeded.
- Monitor customer’s achievement of their sales objectives and communicates to the sales team any deviations to take corrective actions ensuring meeting company targets.
- follow up agreed upon action plans – all according to company policies and standards
- Prepare management meetings with major customers.
- Monitor and follow up sent price offers status with both the customers and sales team.
- Prepare all sales reports with its analyses
- Initiate and present periodic reports for different company performance indicators.
- Collect, analyze, evaluate, and report sales data.
Job Requirements
- Logistics or Business graduates are preferred.
- Higher Education (University or similar).
- More Than 2 years’ experience with technical background is preferred
- Fluent Arabic and English, written and spoken
- Excellent use of Microsoft Office applications (Word, Excel, PowerPoint, etc...)
- Excellent communication skills
- Strong follow up skills and high focus on details
- Ability to take broad responsibilities and deliver under pressure
- Good analytical skills.
- Good time management skill