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Senior Customer Service Executive

UPTURN
New Cairo, Cairo
Posted 6 years ago
83Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for providing customer support on any issues, this could be by telephone, internet, or a face to face support.
  • Ensuring the processing of orders, preparation of correspondence, and fulfilment of customer needs to ensure that the customer leaves satisfied.
  • Answering phone calls from customers, whether it is for resolving complaints, answering queries and providing information.
  • Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
  • Establish standards for best customer support practices.
  • Give accurate direction and support to team leaders to facilitate successful completion of targets and performance goals.
  • Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.
  • Follow up with clients regarding payments schedule.
  • Finalizing All Deals and deliver the project according to the terms of the contract.

Job Requirements

  • BA in Business Administration or any other related Field.
  • 4 years of Experience as CS in the Real estate Industry.
  • Good interpersonal skills.
  • Good conflict resolution skill
  • Effective communication skills.
  • Ability to thrive effectively under pressure.

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