Senior Customer Service Executive
UPTURN -
New Cairo, CairoPosted 6 years ago83Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Responsible for providing customer support on any issues, this could be by telephone, internet, or a face to face support.
- Ensuring the processing of orders, preparation of correspondence, and fulfilment of customer needs to ensure that the customer leaves satisfied.
- Answering phone calls from customers, whether it is for resolving complaints, answering queries and providing information.
- Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
- Establish standards for best customer support practices.
- Give accurate direction and support to team leaders to facilitate successful completion of targets and performance goals.
- Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.
- Follow up with clients regarding payments schedule.
- Finalizing All Deals and deliver the project according to the terms of the contract.
Job Requirements
- BA in Business Administration or any other related Field.
- 4 years of Experience as CS in the Real estate Industry.
- Good interpersonal skills.
- Good conflict resolution skill
- Effective communication skills.
- Ability to thrive effectively under pressure.