Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Providing help and advice to customers using your organisation's products or services
- Communicating courteously with customers by telephone, email, letter and face-to-face
- Investigating and solving customers' problems, which may be complex or long-standing problems .
- Handling customer complaints or any major incidents, such as a security issue .
- Keeping accurate records of discussions or correspondence with customers
- Analyzing statistics or other data to determine the level of customer service your organisation is providing
- Producing written information for customers, often involving use of computer packages and software
- Writing reports analyzing the customer service that your organisation provides
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organisation or department
- Meeting with other managers to discuss possible improvements to customer service
- Involvement in staff recruitment and appraisals
- Training staff to deliver a high standard of customer service
- Leading or supervising a team of customer service staff
- Learning about your organisation's products or services and keeping up to date with changes
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Job Requirements
- 8 years Experience
