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Job Description
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication.
- Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking