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Job Description
- Liaising with clients in person, over the phone or via email to discuss their travel requirements.
- Making and confirming bookings
- Issuing tickets or relevant documents.
- Providing up to date advice on travel regulations including baggage limits, safety and local customs.
- Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
- Preparing customized itineraries to suit the clients’ preferences and budget.
- Modifying existing bookings to suit a change in clients’ circumstances.
- Researching destinations and keeping up to date with travel industry news.
- Responsible for handling customer enquiries, converting enquiries into sales, ensuring proper service support to customers, and collection of outstanding dues and cash.
- Ensure payments of his/her online/offline bookings and any other associated costs.
- Refund tickets upon client’s requests.
- Reissue the ticket in case the client wishes to modify it.
- Handling inbound and outbound calls consistently meeting and maintaining departments goal.
- Contact and progress New leads to maximize sales opportunities through multiple contact methods, including phone, email and live chat
- Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
- Find new resources for better rates.
Job Requirements
- From 3 to 5 years of experience in ticketing (Amadeus ) Is a Must
- Customer Services Background .
- Excellent Sales Skills & Communication skills
- Excellent in English is a must.
- Good communication skills.
- Problem-solving and decision-making skills.
- Analytical skills.
- Work under pressure
- Lives Near to 5th settlement , New Cairo is a Must
