IT Specialist
Athear -
New Cairo, CairoPosted 3 years ago129Applicants for1 open position
- 39Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).
- Dealing with incoming faults in a professional, courteous manner over the phone and via email.
- Taking ownership of faults and managing them in a logical and methodical manner.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Install and test computer-related equipment.
- Maintain and develop own knowledge and skills to assist with first-time fault resolution.
- Sharing knowledge with team colleagues.
- Install, modify, and repair computer hardware and software.
- Identify and suggest possible improvements on procedures.
- Determine the best solution based on the issue and details provided by customers.
Job Requirements
- CCNA & MCSE Certificates are must.
- 2 to 4 years of experience.
- Computer science graduate is preferred.
- Hardware & Software skills.
- Good knowledge in Active directory , Firewall "FortiGate.
- Good knowledge in Cisco & HP switches configuration.
