Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Representative (Call Center) - Alexandria

Bunyan Development
Alexandria, Egypt
Posted 6 years ago
139Applicants for1 open position
  • 121Viewed
  • 4In Consideration
  • 80Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Main Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Minimum of 2 years' experience in real-estate sales or customer service is a must
  • Proven customer support experience or experience as a client service representative is a plus
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Representative (Call Ce...