Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Manage PC setup and deployment for new employees using standard hardware, images and software
Job Requirements
- Previous experience in Technical Support s a must
- IT Graduate
