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Job Description
Duties and Responsibilities:
- Provide first level contact and convey resolutions to technical issues in person, via phone or electronically
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Properly escalate unresolved queries to the next level of support
- Follow up, provide feedback and see problems through to resolution
- Routine maintenance of the HW and SW according to agreed plans.
- Administer help desk software
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
Job Requirements
- Preferably BSc degree in Information Technology, Computer Science or equivalent
- Proficiency of English language
- Strong client-facing and communication skills and customer service orientation
- Advanced troubleshooting and multi-tasking skills
- 2-4 years of proven work experience in help desk support
