Job Details
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Job Description
- Install and configure the hardware and software components related to the designed voice system.
- Installation and configuration of the core telephony equipment
- Configure core telephony equipment Cisco Call Manager Cluster(s) Cisco Unity Server(s) Voice Gateways, Assist in the system-level configuration and maintenance of Cisco IP communication
- Applications: Unified Communications Manager, Unity Connection..
- CUCM(Cisco Unified communications manager) configuration and troubleshooting
- UCCE (Unified Cisco contact center enterprise) solid experience about (ICM configuration manager, script editor (IVR implementation) and CUIC Reporting tools
- SRST configuration and troubleshooting
- Strong understanding of Dial Plans, Calling Search Space/Partitions, Media Resource management, SIP trunks and H323 GWs and Cisco Licensing.
- Expert knowledge of CODEC, SIP, and H.323, protocols for voice calling
- Support the converged voice/data-networking environment deployed internally.
- Revolve around the support of Cisco Communications Manager IP Telephony systems and third party applications such as voicemail,, contact center, voice recording etc..
- Responsible for service availability for all IP telephony and video devices, management of 3rd party voice circuits, capacity planning and monitoring, and policy design and implementation.
- Assist in the system-level configuration and maintenance of Cisco IP communication applications: Unified Communications Manager, Unity Connection
- Implementation, configuration & Maintenance of Cisco voice gateways with survivable remote site telephony (SRST), H323, SIP and MGCP.
- Troubleshoot IP Phones related faults
Job Requirements
Functional Level:
- Strong relative technical background.
- Customer service skills.
- Quality focus.
- Result orientation.
Interpersonal Skills:
- Communication Skills.
- Time management and ability to prioritize moderate task load.
- Analytical and problem solving skills.
- Team player that enjoys a different challenges.
Educational Background:
- University Graduate (Engineering/Technical Faculty) or equivalent.
Professional Experience:
- Minimum of 4 years of experience in a related role.
- Previous experience in running voice systems and network of contact centers.
- Cvoice Course
- CICD (CCNA Voice)
- Good knowledge of CCNP mainly CIPTV1 and CIPTV2
- Solid experience in UCCE (Cisco Unified Contact Center) “ at least 2 years”
Language Skills:
- Very good in both Arabic and English language is mandatory.
