Job Details
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Job Description
Main Duties:
- Act as single point of contact for phone calls and emails from staff regarding IT issues.
- Receiving,Logging and managing Calls from internal staff via telephone an email.
- 1st line support - troubleshooting of IT related problems.
- Troubleshoot basic network issues such as ADSL broadband and lan issues.
- Escalate unresolved calls or mail to the 2nd line support team.
- Monitor Service Desk for tickets assigned to the queue and process.
- Modify Configurations,Software, Default Setting for the workstation.
- Install,test and Configure new workstation,peripheral equipment and software.
- Manage PC set up and follow up the compliance with IT SOP for all assigned Tasks.
Working Conditions:
- Work Time from ( 11pm - 6am ).
Job Requirements
- Bachelor Degree in information System or related field.
- CCNA Certified is preferred.
- MSCE Certified is preferred.
- Minimum 2 years Exp in Service Desk.
