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Job Description
- Team member of the Technical Delivery SAP Basis
- Provide Operational Excellence for Technical Delivery in the areas SAP Basis, Solution Manager, Monitoring, Portal, Oracle Database, understanding and if required developing Unix-Shell and Scripting and other infrastructure elements
- Work with Technical Delivery Support Partner, assess operational quality, identify gaps, and manage closure of gaps in SAP Basis area, including
- Ensure effective Error Trend Analysis and Problem Management
- Work in SAP Basis team and provide missing technical and operational expertise for Major Incident Management and support Support Partner to close their knowledge gaps
- Provide support for Major Incident Management and ensure timely resolution of Major Incidents
- Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution
- Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
- Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances
- Provide appropriate assessment of SAP OSS notes with regard to relevance for Operations
- Perform detailed planning & project management of implementation activities for updates & patching where required
- Perform system health audits to validate system status & report to Basis Team Lead
- Perform effective Weekly Operational Review with Support Partner Basis Team
Job Requirements
- Good verbal & written communication skills.
- Confident. Must be able to face on-site colleagues and address the issues on call
- Must be available OOO hrs when required
- Proven SAP Basis operational expertise of minimum 5 years or more
- Proven operational experience with SAP Netweaver
Operational Basis Administration Experience in below areas:
- Solution Manager/Monitoring
- Portal (Reverse Proxy)
- Oracle DBMS/Unix
- ECC, BI, CRM, SRM, MDM
- XI
Mandatory Support experience in below:
- SAP / Oracle / OS memory management, Performance tuning
- Change & Transport Management
- SAP Profiles and its usage
- Job Management
- Printer/Spool Management
- Workload issues in SAP
- SAP Process Management
- Support Packs & Support Stacks
- Unicode & Non-unicode system
- Kernel Upgrade and Steps involved
- System Refresh/Copy and steps involved
- Different types of client copies
- ESS / MSS / Time / Travel in SCM System
- SRM / SRM – MDM Categories
- Integration with PI systems
- System monitoring
- Batch Management (Redwood)
- SW logistics(STMS usage)
- SW logistics(STMS configuration, CTS+, Java, XI)
- SAP client Management
- Security Management(tech, roles built, UAM)
- ALE / IDOC Admin
- Oracle Admin(BRTools, tablespace management)
- System Maintenance(stop/start, profile parameters etc)
- Archiving of tech. objects
- Net weaver Admin(UWL, KM, SSO, VA, ADS, SSL))
- XI/PI Basis administration
- NWDI
- MDM administration (incl. patching)
- SOLMAN (SMSY, MOPZ, EWA, BPM)
- Trex
- SLD administration
Mandatory Upgrade Skill’s below:
- Oracle & Application upgrades( ERP, BW, EP, SCM, SRM )
- Support Pack upgrades
- Kernel Upgrade
- Applying addons
- Proper understanding of pre-steps and post-steps of upgrades
- Different types of version upgrade (new version / EHP )
