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Customer Support & Operations Specialist

Alternative Education
Nasr City, Cairo
Posted 6 years ago
77Applicants for1 open position
  • 65Viewed
  • 30In Consideration
  • 26Not Selected
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Job Details

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Job Description

Alternative Education is a multi-cultural center that aims to improve language education and spread cultural awareness in Egypt.

Areas of responsibility:

  • To ensure the smooth implementation of schedules for all new classes according to Alternative Education’s training programs.
  • Coordinate with students while creating schedules to ensure schedules’ relevance to students’ needs.
  • Receive, respond to and keep records of all students’ complaints according to Alternative Education policies and procedures.
  • Serve as primary TD contact with the student community and the public at the reception desk, on the telephone, and via the office email alias.
  • Assist with the planning and organization of events.

Job Requirements

  • Experience in Customer Service is preferred
  • Strong English & Computer Skills
  • Promptness, reliability, accuracy, and attention to detail.
  • Commitment to maintaining best professional practices in service, efficiency, and innovation.
  • Ability to interact effectively with students, trainers, and staff.

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