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Job Description
Responsibilities
- Provides timely support for corporate applications, desktop/laptop hardware, mobile devices, network systems/infrastructure, and servers
- Installs, configures and maintains firm software and hardware. Provides recommendations on improvements as required
- Develops and maintains system documentation and reports
- Monitors systems and network for performance and takes remedial actions as necessary to ensure ongoing system availability
- Ability to correlate incident trends into problem management and execute permanent fixes
- Maintains and organizes inventory of all hardware and software
- Participates in and/or leads assigned technical projects
- Completes new employee setup and orientation
- Assists with the installation of LAN/WAN Security and network equipment
- Monitors and supports VPN connections
- Maintains computer hardware and contacts appropriate support personnel for repair in accordance with maintenance and/or warranties
- Assists with developing and executing an annual IT Operational Plan
- Assists with implementing and enforcing IT policies and procedures
- Assists with implementing and regularly testing our Disaster Recovery Plan
- Remains current with the latest technologies and their impact/applicability
Job Requirements
Technical Skills
- Strong technical knowledge of network, PC operating systems, specifically Microsoft Windows
- Ability to prioritize and multitask to address all IT issues
- Strong technical knowledge of networking protocols, standards, hardware
- Preferred experience on SQL
Education and Experience
- BSc engineering or relevant ; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA/MSSQL) is a plus
- 0-2 years’ Experience in system administration
- Preferred Suez Residence
Job Specific Skills
- Multitasking
- Ownership
- Communication skills
- Team player
