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Vendor Management Specialist

iSON Xperiences Egypt
Cairo, Egypt
Posted 6 years ago
19Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Ensure a cost efficient quality of service.
  • Deliver and improve productivity volume of business, achieving agreed SL targets.
  • Ensure providing an end to end ownership and world class customer experience.
  • Participate in relevant UAT, taking part in implementation, analysis, insights, and recommendations steps.
  • Ownership of Products/Services end- to- end lifecycle, in alignment with all stakeholders.
  • Develop and deliver KPI’s for segment team members.
  • Communicate company/area objective targets, ensuring a proper alignment and full understanding of the team members’ end- to- end role.
  • Set and supervise development plans for both individuals and teams.
  • Manage team attrition to an acceptable level.
  • Participate and oversee the hiring process for potential candidates in cooperation with the HR account management team.
  • Ensure team technical competency and productivity and facilitate relevant training as and when required.
  • Identify desired resources/skills, in a step to achieve department goals.
  • Balance and monitor the existing workload distribution to match up with the business needs and team capabilities.
  • Promote cross function training and knowledge sharing between the team members, and provide professional development action plans for team members when needed.
  • Provide formal and informal performance feedback on an ongoing basis.

Job Requirements

  • Males Only
  • Fluent English is a must
  • Excellent communication skills
  • Operations background is a must
  • Strong analytical thinking skills
  • Work location: Maadi

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JobsOperations/ManagementVendor Management Specialist