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Job Description
- Ensure a cost efficient quality of service.
- Deliver and improve productivity volume of business, achieving agreed SL targets.
- Ensure providing an end to end ownership and world class customer experience.
- Participate in relevant UAT, taking part in implementation, analysis, insights, and recommendations steps.
- Ownership of Products/Services end- to- end lifecycle, in alignment with all stakeholders.
- Develop and deliver KPI’s for segment team members.
- Communicate company/area objective targets, ensuring a proper alignment and full understanding of the team members’ end- to- end role.
- Set and supervise development plans for both individuals and teams.
- Manage team attrition to an acceptable level.
- Participate and oversee the hiring process for potential candidates in cooperation with the HR account management team.
- Ensure team technical competency and productivity and facilitate relevant training as and when required.
- Identify desired resources/skills, in a step to achieve department goals.
- Balance and monitor the existing workload distribution to match up with the business needs and team capabilities.
- Promote cross function training and knowledge sharing between the team members, and provide professional development action plans for team members when needed.
- Provide formal and informal performance feedback on an ongoing basis.
Job Requirements
- Males Only
- Fluent English is a must
- Excellent communication skills
- Operations background is a must
- Strong analytical thinking skills
- Work location: Maadi