Customer Service Executive
IEREK -
Abu Qir, AlexandriaPosted 6 years ago84Applicants for2 open positions
- 27Viewed
- 2In Consideration
- 7Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage daily customer service queue of incoming client calls and handle escalated support and sales calls.
- Actively reach out to registered event users/attendees to ensure subscription renewal process flows without any issues
- Research and assist in the resolution of client inquiries or problems received by Leadership, Legal, and Sales teams.
- Process emails, cancellations, and declined cancellations within the appropriate time frames.
- Monitor and process all credit and adjustment requests.
- Monitor and process daily online requests.
- Support departmental needs as necessary.
- Work closely with Customer Service colleagues to share best practices.
- Master a sales/ persuasive attitude
- Understand registrants' needs and the organization's services as well as presenting them in a favorable and professional manner.
- Represent the company at trade open days and events (if needed).
Job Requirements
Qualifications
- Excellent verbal and written communication skills.
- Excellent English language skills.
- Prior experience working in customer service within a call center environment.
- Confidence in speaking to customers.
- Ability to multi-task and work in a fast paced environment.
