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Job Description
- Supervises and coordinates functions and activities of all hotel departments.
- Assists in the development and implementation of the Business Plan, Marketing Plan and Budget plan.
- Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness.
- Generate business, develops and maintains goodwill with guests by developing marketing and sales strategies, and participating in promotional activities.
- Ensure smooth operation of the reception area
- Ensures the highest level of guest satisfaction by providing quality guest services and amenities within hotel standards.
- Ensure reservations are taken correctly and courteously
- Ensure effective and speedy check In & out facilities
- Establishes and maintains effective internal communications including weekly managers meeting to ensure optimum teamwork and productivity.
- Planning of the rooms maintenance program
- Be familiar with the Health & Safety measure of the property
Job Requirements
- Previous experience in the same or similar position in hotels.
- Familiar with all duties and procedures in all the hotel Departments
- MS Office (Word, Excel, and Email) is essential
- Excellent communication with English language.
- Excellent communication skills.
- Reliable, responsible and dependable to overcome any obligations
- Willingness to lead, take charge and offer direction
- Ability to manage multi-tasks in professional manners.