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Job Description
- Support tickets coordination and follow up
- Log support tickets and track status with different team members
- Support customers and company engineers by providing troubleshooting/knowledge transfer
- Assist clients with installation, configuration, upgrade and resolving issues remotely for company software solutions
- Contribution to software documentation
Job Requirements
- Fluent English
- Knowledge in IT Systems and network is mandatory
- Good analytical and problem solving skills
- Principles of windows, office and network
