Job Details
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Job Description
- Respond to incoming customer inquiries by following techniques provided and approved by training.
- Effectively handle incoming customer call/e-mail inquiries within established periods.
- Basic comprehension of the product and familiar in a Windows-based environment
- Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.
- Respond to all reservation operation for all kinds of hotel and flight tickets
Relationships
- Deals and Coordinates with co-agents, client callers and operations/production/team managers.
Job Requirements
- Professional telephone manner and good oral communication skills
- Ability to problem solve and offer alternative solutions appropriately
- Must be a team player but able to work independently
- Ability to work a variety days off, which may include some holidays and weekends
- Must be able to work occasional overtime as needed
- Excellent verbal and written communication skills
- Knowledge of MS Office software and functions
- Ability to work in a flexible and challenging environment
- Has access to the internet and browses the net on a regular basis
- Must be energetic, articulate, committed and highly service oriented
- Demonstrated ability to grasp new concepts; understand new systems and quickly master key elements of job within training period
- Demonstrated attention to detail
- Upbeat, positive, enthusiastic personality
- Great people skills, including empathy, courtesy, and respect
- Strong verbal presentation skills, with a pleasant, professional and articulate telephone presentation
- Persuasiveness, confidence/ ability to handle rejection
- Creative problem-solving skills; ability to quickly assess customer issues
- Drive and self-motivation
- High ethics, common sense and good overall judgment
- Have at least 1 year experience if reservation field
