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Job Description
- Analyze current procedures and activities to identify and present opportunities for improvement of the workshop.
- Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment.
- Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
- Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
- Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
- Conduct annual Performance Appraisal for Workshop Personnel.
- Provide advice and technical assistance to team members.
- Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
- Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.
- Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business.
Job Requirements
- 6 years of experience in the automotive industry
- 2 years of experience managing an automotive workshop.
- Previous experience in Peugeot or Citroen brands is a MUST
- P&L experience
- Knowledge of mechanical issues, warranties, service and general repairs
- Organizational ability
- Detail oriented
- Technically competent with ability to train others
- Customer service ability
- High integrity and professionalism.
- Good communication ability both verbally and in writing.
- Strong interpersonal skills
- Fluency in Arabic and English is mandatory
- Computer skills: Microsoft Office Package
- Leading & Supervising
- Team Orientation
- Customer & Quality Focus