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Learning & Development Business Partner / Specialist for EMEA Global

Sykes Enterprises
Maadi, Cairo
Posted 6 years ago
53Applicants for1 open position
  • 41Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

The Learning & Development (L&D) Business Partner will be required to assist in providing an effective, consistent and proactive L&D training function to Operational and Support Managers across the Global EMEA Region

ORGANISATIONAL DEVELOPMENT

  • Design, develop and deliver blended training interventions across the Global EMEA Region, by effectively using a variety of traditional and technological methods/media, in line with Business needs
  • Undertake appropriate training and development needs analysis for the locally assigned site(s)
  • Design and deploy the L&D Plan, aligned to business needs
  • Support the implementation of Global/Corporate L&D programmes to the Global EMEA Region
  • Provide functional L&D expertise and share best practice with L&D representatives across the Region to ensure consistent and effective implementation of L&D initiatives
  • Address ad hoc training needs identified for SYKES managers in conjunction with relevant line managers
  • Support the performance review process by providing guidance and expertise on system utilization to relevant colleagues in the Region, compiling relevant reports as required/requested, and utilizing performance review data for the identification of training needs for relevant staff
  • Act as coach, facilitator and L&D subject-matter expert to the Business
  • Support succession planning process at Mid Level Leader and Front Level Leader through succession programmes, including assisting in the identification and development process of potential leaders.
  • Support recruitment activities by playing an active role in the running of Skills Assessments for various non-Agent roles
  • Own and manage Regional L&D projects in line with Business needs and as agreed with Regional L&D Management, when appropriate.

COMMUNICATION

  • Maintain stakeholder relationships across the locally assigned site and the wider Global EMEA Region
  • Liaise, develop relationships and communicate regularly with education and learning establishments as well as relevant internal and external parties
  • Offer support to relevant line and senior Ops and Support managers, across the Region to ensure that learning & development is executed to standard.
  • Record and report on data gathered from trainees/L&D projects and activities.

PLANNING & ORGANISING

  • Ensure that all necessary training equipment and facilities are booked and prepared when required
  • Ensure that all training documentation is administered effectively
  • Constantly evaluate, update and improve all training (content) provided to relevant SYKES employees
  • Provide regular reports on training activity to the L&D Manager.
  • Advise on Regional training plans to meet identified performance gaps.
  • Anticipate and identify current and future L&D requirements
  • Utilise relevant L&D and performance management systems including SYKES learning Management system (LEARN) and personnel systems (Enable), competently and regularly as required.

WORKING TO OBJECTIVES/ RESULTS ORIENTATED

  • Ensure that the L&D function is adding value to the Region and that objectives are aligned with business requirements
  • Provide and interpret relevant L&D data that assists in driving performance and/or behavioral change.

Job Requirements

ESSENTIAL

  • A successful facilitator with strong coaching skills
  • Proven track record in training environment
  • Ability to work in a fast-paced, dynamic and often pressured environment
  • Ability to establish credibility quickly
  • Ability to influence at all levels within the organization
  • Excellent planning & organizational skills
  • High attention to detail
  • Team player, internally motivated self-starter
  • Excellent written and oral communication and presentation skills
  • Takes personal accountability and drives continuous improvement
  • Computer literate with an excellent working knowledge of Word, Excel, and Outlook
  • Proven track record of delivering tangible results

DESIRABLE

  • Learning and Development or Training qualification.
  • Experience of working in a multicultural, commercial business (preferable Contact Centre) environment
  • Experience of developing and delivering blended development solutions
  • A basic knowledge of HR processes and procedures
  • Experience creating E-Learning and working with authoring applications would be an advantage
  • Experience of implementing and managing assessment and/ or development centers
  • Experience of implementing and managing succession planning process

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