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Job Description
- We are looking for a Tour Leader with great enthusiasm for traveling.
- The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
- Handle feedback and complaint in a professional manner
- Act as a liaison between the office and the field staff (drivers, guides and freelancers)
- Work in complete cooperation with the rest of the office team (reservations, account and general manager)
- Be flexible to work outside office hours
- Optimize tour handling and other administrative procedures
- A cross between a guide and a babysitter, a tour leader is completely responsible for his clients for the duration of the trip.
- Handle the sudden circumstances of clients.
- Preparing tour ground reservations and issuing of vouchers.
- Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
- Cooperate with the related departments and service suppliers to ensure fulfillment of the client’s requirements and gain his satisfaction.
- Arrange holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements.
- They provide customers with advice about where to travel as well as the best means of reaching such destinations.
- Handling hotel/cruise/transportation bookings and services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Carry out weekly reports to Manager
- Meeting guests at the airport
- Escorting guests to their accommodation
- Organizing and hosting welcome meetings
- Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths
- Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions
- Accompanying customers on excursions when needed
- Taking part in and organizing daytime and evening entertainment
- Checking hotel standards and safety procedures
- Completing risk assessments and health and safety checks
- Keeping basic accounts and records and writing reports
Job Requirements
Excellent command of English language is a must. If you do not have excellent command of English, written & spoken, please do not apply.
The job interview & training sessions will be in English language only.
- Excellent communication skills both written and verbal
- Customer-service orientation
- Time-management, planning and organizing skills
- Discipline and stress resistant
- Travel experience
- Flexible, hard-working and team player
- Fluency in English language IS A MUST (Please do not apply if you do not have excellent command of English Language).
- Strong basic computer skills
- Easily and quickly identify and resolve problems.
- From 2 to 5 years of experience is preferred
- Ability to work well under pressure
- Communication skills
- Customer service skills
- Organizational skills
- Good time management skills.
- Strong knowledge of Travel and Tour Operations
- Able to prioritize, manage time and work to deadlines.
- High standards of customer service and good communication skills
- Being responsible and proactive
- Outgoing personality, energetic, confident and willing to work hard
- Ready to work during the public holidays based on rotation.
