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Job Description
- Deliver prompt and professional solutions for customer inquires via phone, email,
online chat etc. - Research, prioritize and resolve customer issues in timely and accurate manner.
- Maintain documentation of customer inquiries and responses for future reference.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Maintain broad knowledge of all company products, services and promotions.
- Identify and implement new process plan to improve customer support service.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
Job Requirements
- At least 5 years in Customer Service Industry
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
KNOWLEDGE, SKILLS AND ABILITIES
- Strong communication and negotiation skills
- Detail oriented and works with a high degree of accuracy
- Ability to multitask
- Handles confidential financial and personal information appropriately
- Ability to tactfully handle stressful and difficult situations
- Possess strong problem solving skills
- Excellent communication and presentation skill
- Ability to multi-task, prioritize, and manage time effectively
