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IT Specialist (Helpdesk)

El Banna Group Company
Cairo, Egypt
Posted 6 years ago
229Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Duties:

  • Oversee end-user services, including help desk and technical support services
  • Manage direct reports, both local and in remote locations
  • Review and analyze the effectiveness and efficiency of end-user services
  • Maintain high availability of network resources including ERP and email
  • Work with stakeholders to define business and systems requirements for new technology implementations
  • Develop business case justifications and cost/benefit analysis for I.T. spending and initiatives
  • Participate in the development and implementation of I.T. policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning
  • Establish I.T. Standards as they relate to Infrastructure; enforce I.T. and organizational standards
  • Benchmark, analyze report on, and make recommendations for the improvement of the IS infrastructure and IS systems.
  • Negotiate and administer vendor and consultant contracts and service agreements
  • Practice asset management for I.T. hardware and software/licenses
  • Work with technology vendors to investigate and implement new technologies and techniques
  • Work with a help desk ticketing system to log and track support requests

Job Requirements

  • Bachelor Degree of Computer Science , Engineering or any other related degree
  • 1-2 years experience in a similar position
  • Problem Solving and Decision Making
  • Analytical Skills

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