Job Details
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Job Description
Main Duties:
- Oversee end-user services, including help desk and technical support services
- Manage direct reports, both local and in remote locations
- Review and analyze the effectiveness and efficiency of end-user services
- Maintain high availability of network resources including ERP and email
- Work with stakeholders to define business and systems requirements for new technology implementations
- Develop business case justifications and cost/benefit analysis for I.T. spending and initiatives
- Participate in the development and implementation of I.T. policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning
- Establish I.T. Standards as they relate to Infrastructure; enforce I.T. and organizational standards
- Benchmark, analyze report on, and make recommendations for the improvement of the IS infrastructure and IS systems.
- Negotiate and administer vendor and consultant contracts and service agreements
- Practice asset management for I.T. hardware and software/licenses
- Work with technology vendors to investigate and implement new technologies and techniques
- Work with a help desk ticketing system to log and track support requests
Job Requirements
- Bachelor Degree of Computer Science , Engineering or any other related degree
- 1-2 years experience in a similar position
- Problem Solving and Decision Making
- Analytical Skills