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Telesales Agent

Advertizer
Nasr City, Cairo
Posted 6 years ago
18Applicants for1 open position
  • 10Viewed
  • 1In Consideration
  • 6Not Selected
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Job Details

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Job Description

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information.

Job Requirements

Requirements

  • Cairo residence is a must.
  • Males only.
  • Vodafone, Orange, Teleperformance and Etisalat etc., former agents are preferred.
  • Proven experience as telesales representative or other sales/customer service role.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent knowledge of English.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • BSc/BA will be a plus.

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