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Customer Service Specialist - Nasr City

Rubex Egypt
Cairo, Egypt
Posted 6 years ago
78Applicants for1 open position
  • 20Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
  • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Assist directly or route customers to the appropriate personnel for assistance.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
  • Develop customer service programs in order to provide outstanding service.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Assist in training peers on improving customer support service.
  • Develop and maintain in-depth product knowledge.
  • Conduct customer surveys about the company’s service so as to obtain feedback.
  • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
  • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

Job Requirements

  • Customer Service background

  • Females Only
  • Product Knowledge

  • Quality Focus

  • Market Knowledge

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Problem Solving

  • Organizational Skills

  • Adaptability

  • Ability to Work Under Pressure

  • Computer Skills

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