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Job Description
- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
- Develop customer service programs in order to provide outstanding service.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Assist in training peers on improving customer support service.
- Develop and maintain in-depth product knowledge.
- Conduct customer surveys about the company’s service so as to obtain feedback.
- Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
Job Requirements
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Customer Service background
- Females Only
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Product Knowledge
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Quality Focus
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Market Knowledge
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Documentation Skills
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Listening Skills
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Phone Skills
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Problem Solving
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Organizational Skills
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Adaptability
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Ability to Work Under Pressure
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Computer Skills