Customer Support Specialist - VIP Account
Fission -
Maadi, CairoPosted 6 years ago94Applicants for6 open positions
- 77Viewed
- 36In Consideration
- 32Not Selected
Job Details
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Job Description
- Provide high-touch customer service to our top tier users using email and live chat.
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution - Go the extra mile to engage customers
- Cancel or upgrade accounts
Job Requirements
- Proven customer support experience
- Familiar with CRM systems and practices
- Ability to multi-task, prioritize and manage time effectively
- Positive attitude and a motivation to help peers succeed
- Excellent written communication skills and a strong sense of empathy and compassion