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Customer Support Specialist - VIP Account

Fission
Maadi, Cairo
Posted 6 years ago
94Applicants for6 open positions
  • 77Viewed
  • 36In Consideration
  • 32Not Selected
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Job Details

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Job Description

  • Provide high-touch customer service to our top tier users using email and live chat.
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution
  • Go the extra mile to engage customers
  • Cancel or upgrade accounts

Job Requirements

  • Proven customer support experience
  • Familiar with CRM systems and practices
  • Ability to multi-task, prioritize and manage time effectively
  • Positive attitude and a motivation to help peers succeed
  • Excellent written communication skills and a strong sense of empathy and compassion

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