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Call Center Quality Assurance Lead

Vezeeta.com
Heliopolis, Cairo
Posted 6 years ago
96People have clicked1 open position
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Job Description

Vezeeta is MENA's Healthcare-leading startup. We have offices in Cairo, Beirut, Amman, and counting!

Vezeeta is pioneering the shift to the automated physician, clinic, and hospital bookings.

We have become the go-to marketplace with comprehensive access to healthcare providers of every discipline across a multitude of specialist networks using our digital cloud-based solutions. Vezeeta eased the accessibility of doctors’ booking to be only a click away.

We are disrupting healthcare in MENA. Want to be part of our Vezeeta Community?

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Vezeeta is looking to hire a Call Center Quality Assurance Lead in Cairo.

Here’s what an ordinary day looks like; you will be:

  • Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Call Center, and monitors the result of stated recommendations.
  • Provides structured and timely recommendations; verbal and/or written feedback to Call Center operations.
  • Address Service Quality deficiencies and/or improvement opportunities.
  • Collaborates with Call center team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Job Requirements

You’re going to need this to carry out this job:

  • Telesales Call center experience
  • Back Office experience
  • Relevant experience in CRM and order processing experience
  • knowledge of concepts QA
  • Strong computer skills including Microsoft Office
  • Commitment and consistency
  • Experience required: 2-3 year

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