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Job Description
To ensure that the Sykes operation in Cairo has the staff required to achieve its business goals and growth through the effective recruitment, development, compensation, motivation, and retention of staff utilizing the most cost-efficient methods for the Company.
KEY RESPONSIBILITIES
- Accurate & Timely Data-Entry
- Attendance and Adherence Data
- Accurate & Timely Reports’ Production; covering
- Account Key Performance Indicators (KPIs)
- Client Reports
- Internal Reports
- Attend work when scheduled/required
- Managing own time to be as efficient and effective as possible
- Adheres to SYKES policies on ethics and integrity
- Adheres to the Sykes WFM Standards
- Execute work instructions and processes as documented
- Participates in delivering the OMD objectives, daily, weekly, monthly & annually
- Responsible for the Intraday Management of all Lines of Business under the OMD umbrella
- Participate in audits of OMD to ensure consistency and accuracy
- Participate in the implementation of new/revised processes, policies, and procedures
- Proactively communicates with the OMD Supervisor/Manager concerning deliverables
- Meets OMD Service Level Agreements for both internal and external customers
- Responds creatively to work challenges and proactively makes recommendations
- Able to work independently with efficient time management skills
- Ability to adapt to changing priorities, meet deadlines and work well under pressure
- Ability to be able to transfer learned knowledge & skills to others within the team
- May perform other additional duties and responsibilities as assigned
Job Requirements
CORE COMPETENCIES
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Knowledge of reporting methodology, principles, and procedures.
- Ability to gather statistical data and generate reports.
- Ability to communicate effectively; both verbally and in writing.
- Skill in the use of Microsoft Excel, Word, and other MS Office applications.
- Ability to prepare reports
- Record maintenance skills.
- Ability to plan, manage own time and organize tasks in a logical, structured way.
- Display a high level of professionalism, integrity, and maturity.
EDUCATION and/or EXPERIENCE
- Graduate
- English Language fluency is a MUST (Oral & Written)
- Very Advanced Knowledge of Excel is a must.
- Familiar with reporting and analysis.
- Previous experience in similar role is a must.
